Babble-on 24/7

What is Babble-on 24/7?

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Babble-on 24/7 is our Out of Hours Service Desk

The aim of this service is to provide speed of resolution round the clock, 365 days a year. The extended service offers support for technical issues, just as we do during usual business hours, but critically allows our teams to support you whenever you need it and importantly support you faster.

Frequently Asked Questions

Why have you launched the service?

Available to answer your support queries 365 days a year, 24 hours a day.

The cost of Mimecast Engage Awareness Training varies depending on the specific features and number of users. We offer flexible pricing plans from £3.50/per month* to meet the needs of organisations of all sizes. For more information, refer to our pricing section above or please contact our sales team for a personalised quote.

*Prices based on an organisation of 250-500 users. Additional discounts are available for higher volumes

What does Babble-on 24/7 include?

What's included in our out of hours service desk?

  • Access to log issues / cases by telephone where you will be able to speak to the Out Of Hours Service Desk or via email where your case will be picked up out of hours.
  • You will receive 24/7 remote support and access to the technical support engineers.
  • Incidents and support requests will be picked up around the clock, 365 days a year.
  • Phone calls and emails into support will be dealt with 24/7 rather than having to wait until we historically opened at 8:00am.
  • Your issues will have a smooth transition between usual business hours and out of hours engineers to ensure faster speed of resolution to your issue / case.
How does this differ from when I call up out of hours now?

Instant support ready for when you need it.

Prior to the launch of Babble-on 24/7 if you needed out of hours support you would call into a messaging service who would take a message and raise a case to be dealt with the next day when we reopened at 8:00am. If you emailed in out of hours then the issue / case would be dealt with when we reopened.

How do I contact the out of hours service desk?

We're just a phone call away, ready to assist you with any support needs.

Contact us in the usual way – call our main number as normal, this will route directly to our Out of Hours Service Desk who will be able to assist you or if you prefer you can email the support teams in the usual way, emails will be picked up 24/7.

Who will I be speaking to out of hours?

A dedicated team of expert technical support engineers.

You will speak to our dedicated in house out of hours technical support engineers. Escalation paths will also be available when required.

Want to opt out of Babble-on 24/7? Not a problem.

You can opt out by contacting your Account Manager or the Customer Success Team at customersuccess@babble.cloud

What if I opt out but need support out of hours?
The out of hours Service Desk will be able to assist you, but they will advise that by assisting, you will be opted back into the service. We hope from the experience you have; you will feel the benefit of keeping Babble-on 24/7.
Is there a charge for this service?

Yes, this will appear on your bill under “Babble-on 24/7” as a monthly reoccurring charge.

Need Support for Your Business?

Get in touch with our team to discuss your requirements.

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