Cloud IT Support
In today’s modern business landscape, all organisations need effective, proactive IT support. Babble has developed a support package that gives businesses all the expertise, resources and services they need to keep their technical operations running smoothly and consistently. Our cloud IT support service offers the benefits and convenience of an in-house IT department, but with a number of unique advantages.
If you’re looking for a better standard of IT support for your organisation, then outsourcing may be the answer you’ve been looking for. Babble provides an all-inclusive Outsourced IT Support package that’s cost-effective, scalable, and designed to fit your needs perfectly.
Our cloud IT service guarantees that you will always be able to contact an IT professional; you will always have full transparency into the service you are getting; and you will always have people looking after your network and systems – ready to deliver support at a moment’s notice.
Features
Unlimited Calls & Callouts
Rest assured that with Babble’s cloud support service, you will get all the support that your organisation needs. Our helpdesk is always ready to connect you to an engineer, and Onsite IT Support is available whenever you need it – there are no caps on usage.
Proactive Infrastructure Support
Our IT support service includes proactive measures that tick away in the background, helping us anticipate issues for even quicker resolutions. We implement 24/7 network and server monitoring that logs issues for us to investigate and resolve independently.
Strategic Goal-Setting
As a national IT partner, we have the means to help our clients with more than just standard IT maintenance. Our support package includes technology advice, preferential project rates, and dedicated account management which can help you further your strategic IT goals.
Key Benefits of Cloud IT Support
Reliable Resolutions
We take pride in our response times, and our engineers have the skills and experience to deliver timely resolutions – we never take shortcuts, and always work to find the right solution for each problem. Our case management also means critical information is passed on during escalations and handovers.
Service-Level Agreements
We’ve worked hard to build an effective, proactive support service fit to meet the needs of any business. Don't just take our word for it! Our support packages are backed by published SLAs, so that you always know what to expect.
Tailored Pricing Structure
Outsourcing your IT to Babble can prove to be cost effective. Not only are our services charged at a fixed monthly price, that price is calculated per user. This means you will pay for exactly what you need, and can scale the price up or down.
Decades of Experience
As an acquisitive business, Babble has accumulated decades of experience in the IT support industry. We are a large family, with offices throughout England and Scotland, and our large team of IT professionals have a long and diverse portfolio of skills, knowledge and experience.
A Trusted Partner
When outsourcing your IT support to Babble, you will not be working with a transactional supplier. Instead, we look to build a partnership and take pride in our attention to detail. We commit to building a strong, long-lasting relationship with our customers.
Reliable Service
Outsourcing IT Support can often cause concern when considering the quality of service on offer.With our SLAs, our skilled and experienced IT teams, and our industry-leading technology partners, you can rely upon the level of service provided to you.
Client Testimonials
Clients we have helped
Babble helped us improve our security through DNS-layer protection that is delivered through Cisco Umbrella. This has allowed us to protect all our users and maintain full control of our network traffic, enabling us to proactively resolve any potential threats to our IT Infrastructure. This has been especially valuable to us though this period of remote working and store closure. The support team at Babble are very knowledgeable, and always quick to respond.
Ben Jennings
IT Manager, Fabb Furniture
Babble is an amazing organization that specializes in finding solutions for data and telecommunication needs. Our Success Manager was Yaz Mistry and his team spent hours looking over our business processes to see if they could help. There was no high pressure sales, no over selling, and no finger pointing. Babble proposed a solution that decreased our risk, exceeded our expectations, and normalized the year over year cost increases. When it came to deploying the solution, Babble was there all the way.
Glen Becker
Director of Global Services, MiTek
It is great to have that personal touch when most alternative providers treat customers only as a number. These guys make you feel like there is a real person supporting you and there when you need it.
Paul
5-star Google Review
Cloud IT Support
Get in touch today to find out how you can access a better class of IT support with Babble.