Thriving in the new world of work
SumUp is a leading mobile point-of-sale company with 14 global sites and over 2,000 employees. Until March 2020, SumUp was an office based organisation, but as lockdowns were implemented across the world due to COVID-19, the business instantly pivoted to a home working structure.
Company
SumUp
Solution
XXXX
Babble stepped in to facilitate the working from home transition at the start of the first lockdown, with features that allowed SumUp’s agents, via a Five9 solution, to dial automatic outbound calls to a specific sample of its customer base. This informed the point-of-sale company’s merchants on how SumUp could provide support during the pandemic with new products and offers.
Troubleshooting tools and new guidelines were also provided by the technology partner in order to provide clarity on the new working structure. Despite the rapid shift to remote working, Babble’s agile solutions have helped SumUp to thrive, and not just survive, in a new world.
- Over 2,000 employees instantly able to work as normal from home
- Able to easily inform customers of how new services would operate during pandemic
Technology partners to ambitious businesses.
Comms
A business environment that underpins everything you do. Communication, collaboration & continuity.
Contact
Market leading CX – Enabling quality, positive, productive, and ultimately more profitable conversations.
Cyber
Secure, scalable, connected. Best in class cyber solutions to keep your business running effectively.
Mobile
Enabling your people to securely work on the move, with the device of your choice.